Thank you for shopping at Brambledown Farm Shop!

We offer refund and/or exchange within the first 21 days of your purchase, if 21 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase
  • Only regular priced items may be refunded, sale items cannot be refunded

 

Exchanges

If you have received a faulty or damaged item we apologise and will offer an exchange. If you would like to exchange item, please send us an email on sales@brambledown.co.uk, we will respond in a timely manner.

 

Exempt Goods

The following are exempt from refunds:

  • Gift cards
  • Some health and personal care items
  • Frozen food
  • Fresh produce
  • Reduced items
  • Dog/cat tablets
  • Confectionery
  • Chilled food

If you are approved, then your refund will be processed, and a credit will automatically be applied to your Brambledown account within a certain amount of days. If it is an instore refund the funds should be returned to your Bank account within 5 working days

Late or missing refunds

If you have not received a refund yet, first check your bank account again.

If you have done all of this and you still have not received your refund yet, please contact us on

sales@brambledown.co.uk