Thank you for shopping at Brambledown Farm Shop!
We offer refund and/or exchange within the first 21 days of your purchase, if 21 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
Your item must be unused and in the same condition that you received it.
The item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase
Only regular priced items may be refunded, sale items cannot be refunded
Exchanges
Exempt Goods
The following are exempt from refunds
Gift cards
Some health and personal care items
Frozen food
Fresh produce
Reduced items
Dog/cat tablets
Confectionery
Chilled food
If you are approved, then your refund will be processed, and a credit will automatically be applied to your Brambledown account within a certain amount of days. If it is an instore refund the funds should be returned to your Bank account within 5 working days
Late or missing refunds
If you have not received a refund yet, first check your bank account again.
If you have done all of this and you still have not received your refund yet, please contact us on